Refund & Cancellation Policy

• Basic — $9.99 per month, includes 25 credits per billing period.
• Pro — $24.99 per month, includes 75 credits per billing period.
• Both plans are recurring subscriptions. They renew automatically every month at the same price until you cancel.
• New accounts also receive 5 free credits, which are used before subscription credits and are not lost when you subscribe.
• Each generation costs 1 or 2 credits depending on the format and length you choose. The cost is shown before you submit.

Payments are processed by Stripe. Your renewal date and subscription status are shown on your account page.

You can cancel at any time, in a few clicks and without contacting support:

• Open Account, or the Plans page.
• Select "Manage subscription" to open the Stripe billing portal.
• Choose to cancel your subscription there. Stripe confirms the cancellation by email.

If you cannot access the portal for any reason, email [OWNER DECISION REQUIRED: support email address] from your account address and we will cancel it for you.

• Your plan stays active until the end of the billing period you have already paid for, then it does not renew.
• After that date your account returns to the free tier and no further charges are made.
• Your stories and library remain in your account.

Subscription credits belong to the billing period they were granted in. Unused subscription credits do not roll over to the next period and are not refunded in cash when a subscription ends. Any unused free credits from your original signup allowance stay on your account.

[OWNER DECISION REQUIRED] Confirm whether unused subscription credits should expire at the end of each period (current behaviour) or carry over.

Credits are consumed once, when a generation job is submitted. Checking on a running job never consumes another credit. If a generation fails, YourFic automatically restores the credits that job consumed — including both credits for a 2-credit generation — using an idempotent refund record so credits are never restored twice.

If you believe a failed generation did not return your credits, email [OWNER DECISION REQUIRED: support email address] with the approximate time of the attempt and we will check the record.

To request a refund of a charge, email [OWNER DECISION REQUIRED: support email address] from your account email with the charge date and amount. We review requests individually.

[OWNER DECISION REQUIRED] YourFic does not currently publish a money-back guarantee. Decide your refund stance (for example: no refunds on partially used periods, a 7-day first-purchase refund window, or discretionary case-by-case refunds) and state it here. [ATTORNEY REVIEW REQUIRED] Consumer-protection law in some regions grants mandatory cancellation or withdrawal rights that override a stricter policy.

If you were charged twice, charged after cancelling, or charged an amount that does not match your plan, email [OWNER DECISION REQUIRED: support email address] with the charge details. Verified duplicate or erroneous charges are refunded in full to the original payment method. Refund timing after we issue it depends on your bank, typically 5–10 business days.

• Credits have no cash value and cannot be exchanged for money or transferred between accounts.
• We may decline refund requests connected to policy violations or abuse of the credit or payment systems.
• AI output quality, style or length preferences are not on their own grounds for a billing refund, because generation resources are consumed when the job runs.

This policy is part of our Terms of Service. Questions: [OWNER DECISION REQUIRED: support email address] ([OWNER DECISION REQUIRED: legal business name]).